Terms of Service


September 1, 2015


These terms and conditions apply

  1. requests transmitted to the products available on the site www.ellelock.com (the “Website”) and
  2. the use of any information, documents, graphics, video, features, music and / or other services on the Website.



To place an order on the Website the user must have the minimum age required by law and in any case not less than 16 years


To place your order you must have an email address and it may be necessary to set your browser to accept cookies (functional) and pop-ups to gain access to all features of the Web Site, including the inclusion of the items purchased in their own cart and complete the purchase process.

Place an order through the Website is very simple.

a) Choice of the product to buy.

b) Insertion of the shopping basket.

c) Switching to cash.

d) Selection of the mode of delivery and billing options.

e) Check the order.

f) Enter the order.

g) Receipt of order confirmation online.

The order is confirmed by pressing the “Buy now” to the end of the ordering process. Clicking the “Buy now” you place your order so obliging themselves to pay the amount indicated on the final screen of the case. Upon receipt of the order will be generated automatically an order confirmation will be displayed on the Web Site; confirmation contains the order number and a summary of the products purchased. The purchase agreement has been finalized.

A copy of the order confirmation automatic as well as any subsequent modification of the order, made by the user and accepted by our company, will be sent to the email address of the user. It is recommended to print or download this copy for future reference.


The fulfillment of all orders placed through the Web Site is subject to the availability of the articles. To the extent permitted under the current law, the Company expressly reserves the right not to accept orders from users or to terminate the purchase contract after sending the order confirmation automatically in the following cases, listed by way of example only without being held to any compensation or reimbursement of costs:

a) the product is not available / not present on stock (payments received will be refunded);

b) the billing information you provide is incorrect or not verifiable;

c) The order is identified by our security systems as an order unusual or potentially fraudulent;

d) the order was transmitted by the user with a program or automated, such as BOT, SCRIPT or any other means which uses a similar mechanism;

e) payment by bank transfer is not received within 12 calendar days from order;

f) there are grounds for believing that the user does not have the minimum age required under the law in force;

g) there are grounds to believe that you are a reseller;

h) in case of an error in the headline price;

i) in case of inability to make delivery to the address provided by the user;

j) in case of errors in the texts, pricing or other errors or inaccuracies in the information provided on the Web Site.


Our company can do some checking before you fulfill the orders transmitted by the user. These checks include checking the address, and the creditworthiness of potential fraudulent activity. As for the latter type of checks are carried out partially automated controls to detect suspicious or unusual transactions or transactions that may be fraudulent. The alleged fraud on the site ellelock.com will be investigated and possibly prosecuted under the law.



The payment options available are service Paypal and bank transfer. It invites you to not try to use payment methods other than those provided. Otherwise, our company will not be liable for any loss or other damages resulting from such an attempt.


When paying by credit card / debit card, the amount will be charged to your account as soon as the order leaves the warehouse.

When paying by bank transfer, delivery will start after receiving the corresponding payment. This procedure can take several days. In the event that payment is not received within 12 calendar days after the purchase order entry it will be automatically canceled.

Payments can only be processed in the presence of verifiable billing information.

The properties of the product remains with our company until receipt of full payment for the product itself.


The prices indicated on the website include VAT. Shipping charges apply on the basis of the order. The shipping costs depend on the specific country of destination of the order.

Prices are quoted in Euros, we are reminded that the change of the country of destination may affect the price given the change in the currency of payment or the specific price list applicable to the chosen country.


The total price given in the final screen of the case includes taxes and shipping costs. This price shall be indicated on the order confirmation which we recommend you print or download for future reference. If paying by credit card the amount of your order will be shown on your statement in the local currency of reference.

If the local currency of reference was different from the currency in which prices are expressed, the user bank will apply the exchange rate prevailing at the date of purchase. The bank’s decision to support to apply a different exchange rate is beyond the control of our Company.

Please transfer only the exact amount specified in the order confirmation and to make a transfer of funds for each order using the reference number shown on the order confirmation.


Product prices are those indicated on the Website. Prices may vary from time to time, but these changes do not affect orders already confirmed in an order confirmation.



Our company delivers the products from Monday to Friday. We do not ship on specific holidays. We can only fulfill an order if the delivery address is a home or a workplace located in one of the countries listed in the selection list of the nation’s shipping.


Where possible, our Company delivered all items ordered in one. Our Company reserves the right to split the delivery of the order, for example, where some items were unavailable in order or the production was delayed. In the case of staggered deliveries our company will notify you by email to the email address provided by the user at the time of dispatch. They will not be charged additional delivery costs.


On delivery it is recommended to verify the integrity of the packaging. If the products are damaged, please refuse delivery.


In the case of purchase for an amount greater than the minimum value for the country of destination, you will be entitled to delivery “standard” or the ability to get FREE delivery “express” a discounted rate.


Customers can withdraw from the purchase contract by giving notice to the Gravili. within ten working days, without any penalty and without specifying the reasons, as established by Articles. 64 et seq. of the Consumer Code, as amended and supplemented, provided that the products to be returned are intact, complete with the original packaging and label, as well as the packaging used for shipping. The period of withdrawal and revocation from the date of delivery of the product if this is sent directly to the customer.

In the case of shipping the product it is not possible to accept a request made before the product has been delivered.

The request for revocation must be addressed in writing to Gravili Srl, Viale della libertà n.69-73100 Lecce, sending an ever at info@ellelock.com selecting the subject “product purchased.”

Gravili Srl will respond to the request by sending an authorization form that must be filled out by the customer in part to he reserved and inserted inside the package to be returned, in order to simplify and speed up the process of returning the product and refund to the Customer.

Gravili Srl will only accept returns that meet the following requirements:

a) The request for withdrawal is received within 10 working days from the date of delivery of the order.

b) The product must be in the same state in which it was delivered and will retain, as far as possible, its original packaging and labeling.

c) The product will be sent using the original packaging. In case this is not available, the customer must return the product suitably packaged to preserve its integrity.

d) The package is sent to the address indicated on the authorization form. The return of products will generate a refund equal to the cost of products, including shipping costs. In contrast, the cost of resending will be charged to the customer. Only in the event that the delivered product is defective or incorrect, Gravili refund the customer also expenses related resend. Partial refunds will match partial repayments.

e) are always subject to different procedures for withdrawal and repayment required by law.


To the extent permitted by applicable law, where Gravili not fulfilled these general conditions, the Company will be liable for any loss or damage to the user that are foreseeable consequence of a violation of these terms and conditions, or negligence, by the Company. For predictable means any loss or damage which is an obvious consequence of this ban, or have been referred by you and by our Company on signing the contract.

While we have taken great care in the creation of the Web Site, the information, text, documents, graphics, movies, music and any other services listed therein may contain errors or be otherwise incorrect or incomplete. To the extent permitted by applicable law, our Company assumes no responsibility for any damage caused by viruses or other harmful material for technology that can infect your computer, software or other proprietary material due to the use by the user the same user of the Web Site or your downloading of any content appearing on the same or on any website linked to the same or even caused by any errors or incompleteness of the Website. Despite the use of security technologies and for encryption, data security and payments transmitted via the Internet or by email can not be guaranteed. Our Company is not responsible in any way for any damages incurred as a result of the use of electronic communication devices.

If the user had been damaged as a result of the activities of our Company related to the purchase of products through the Web Site, to the extent permitted under applicable law, the responsibility of our company will be limited:

a) damage to products from Gravili;

b) the reasonable costs incurred by the user and demonstrable to detect the cause and the amount of damages referred to in paragraph a);

c) the costs reasonable and demonstrable incurred by you to prevent or reduce the damage referred to in paragraph a).

To the extent permitted by applicable law, the maximum compensation for these damages will (if applicable) the purchase price of the products in question.

Our Company will not be responsible for any damage suffered by third parties as a result of the use of our products. Our Company assumes no liability for damages suffered by you as a result of the misuse of our products.

Nothing contained in these terms and conditions shall exclude or limit the liability of our Company for death or personal injury arising from the negligence or fraud or fraudulent misrepresentation on the part of our society, or on the basis of any liability which can not be excluded or limited under Italian law and / or other applicable law.

To the extent permitted by applicable law, our Company excludes all conditions, warranties, representations or other terms that may apply to the Web Site or its contents, nature or implied.

Note that our Company provides the Website for private and domestic use only. You agree not to use the Website for any commercial purposes or business and our company assumes no liability for any loss of profits, consequential damage, business interruption or loss of business opportunities.


Gravili holds all rights of intellectual property on the Web Site and any material displayed therein. These works are protected by copyright worldwide. All rights reserved.

The user can print a copy and may download extracts from the pages of the Web site only to the extent necessary to transmit an order to our company or to use the Website as a resource for purchases.

You may not modify the hard copy or digital copies of any materials printed or downloaded by any mode and the user can not use any illustrations, photographs, video or audio clip or any graphic element separately from the text accompanying it.

Gravili status as holder of the content of the Website must always be acknowledged.

You shall not use any part of the contents of the Web Site for commercial purposes without first having obtained a license from Gravili.

If you press the components of the Web Site in violation of these Terms, your right to use the Website will terminate immediately and the user a choice of our Company, must return or destroy any copies of the materials that have been carried out .


If you post ideas, comments, questions, data, graphics, opinions, designs, customizations, or other information (including info on bulletin boards, in chat rooms or other forums on the Web site) (hereinafter the “Content Created by ‘User “), on the Website, or if the user sends said User Generated Content through the Website to Gravili, the ownership rights of intellectual property and other rights inherent in the User Generated Content will automatically transfer into head to Gravili. To the extent that such transfer is not valid, it grants Gravili, submitting User Generated Content, a worldwide, non-exclusive, fully-paid, perpetual, royalty-free for use, including at merely by way of example only the right to copy, modify, publicly display, distribute and sub-license (in whole or in part) the User Generated Content in question for any purpose that our company considers appropriate, including a mere by way of example, but not limited to developing, manufacturing and marketing products and services and the creation, modification or improvement of the Web Site or other products or services.

The User Generated Content will be considered as non-confidential and our Company shall be entitled to use or disclose the User Generated Content in any manner whatsoever, without liability or obligation to notify the user. You acknowledge and agree that they can not claim to have any claims against Gravili or any other party in the event that the User Generated Content created, published or sent by the user is used by Gravili or such other party as shown previously.

You warrant that any User Generated Content or other information submitted to the Web Site does not constitute and does not contain offensive, pornographic, defamatory, blasphemous, unlawful and does not infringe, even potentially, the rights of third parties or current legislation . You warrant that all material presented to our company are original materials member and not copied in whole or in part, to any third party. Do not send anything that should be kept private. You shall not upload commercial content on the Website or use the Website to solicit others to join or participate in any other online service or other structure. You may be required to register and / or accept additional terms of use before being allowed to post or otherwise distribute User Generated Content on the Website.

Gravili has no obligation, and you will recognize it with the following to verify the User Generated Content and Gravili is not even responsible for the User Generated Content, Gravili does not guarantee the accuracy, integrity or quality of Generated Content User Gravili and can not guarantee that a User Generated Content to the potential for damage, inaccurate, misleading, offensive, threatening, defamatory, unlawful or otherwise objectionable does not appear on the Website.

You acknowledge that by providing you and others the ability to access and view the User Generated Content, Gravili acts merely as a taxable person of such distribution and is not undertaking any obligation or liability in connection with User Generated Content or to user activity on the Website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in the User Generated Content are not those of Gravili or its entities subsidiaries or affiliates or its content providers.

Notwithstanding the foregoing, you acknowledge and agree that Gravili has the absolute right to monitor User Generated Content posted on the Website in its sole discretion. In addition Gravili reserves the right to edit, refuse to post or remove that the User Generated Content, in whole or in part, for any reason or without giving any reasons, and to disclose said User Generated Content and the circumstances that accompany the transmission to third parties.

You agree that our company has no obligation to use or respond to a User Generated Content. You agree to notify Gravili in writing of any objectionable content appearing on the Website. Gravili will strive in good faith to investigate allegations of breach of these Terms and Conditions refer to a User Generated Content, however Gravili (a) neither guarantees nor undertakes to amend, remove or allow the permanence of any User Generated Content, whether the same is or is not affected by such allegations, and (b) assumes no responsibility in this regard.

Any use of the content of the Website, including, without limitation, the User Generated Content is at your own risk.


These general conditions and all disputes arising in connection with these terms and conditions, including those concerning the validity of the information or the use of the Website or any purchase on the Website are governed by Italian law.


Our Company does not guarantee that the Website or any of the content is always available or is available without interruption. Access to the Web Site is permitted on a temporary basis. Our Company may suspend, withdraw, terminate or vary all or each component of the Web Site without notice. Our Company is not liable to you for the unavailability of the Website at any time or for any period.


If you choose to register on the Website must treat the username and password of the account as confidential data and should not be disclosed to third parties. Our Company has the right to disable any user identification code or password chosen by the user or assigned by our company, at any time, where deemed reasonable that the user has not complied with the provisions of these terms of use. If the user knows or suspects that a third party knows his identification code or password, said user shall promptly inform the Customer Service at info@ellelock.com with the subject ‘ACCOUNT’.


The Web Site contains links to external websites. Our Company is not liable for the use or content of Internet sites that contain a link to this site or which are accessible from this site via links.


Our Company may revise these Terms from time to time. Whenever you order products from our Company will apply to the contract conditions from time to time in force. Our Company will inform users of any change in the general conditions and will notify indicating that these general conditions have changed with the date corresponding to the start of this page.


Our Company may assign its rights and obligations under the contract to another entity, but this transfer will not affect your rights and our obligations under these terms and conditions.

You may assign its rights and obligations under these terms and conditions to another party only with the prior written consent of our Company.

Each of the points of these general conditions work out separately. Where a court or other competent authority considers that one of these points is illegal or unenforceable, the remaining points will remain in force and will clarify their effects.

If our Company did not require a specific performance of the obligations assumed by the user in accordance with these terms and conditions or did not enforce their rights against you, or did not do so in good time, this should not be interpreted as a waiver of our Company to its rights against the user and even as indicating that the user is not obliged to fulfill these obligations. Where our company gave up claim infringement of the user, this will be made in writing and such waiver shall not be construed as a waiver of any breach invoke additional user.

Our company does not store any copies of the user agreement.

Contact information:

Viale della libertà 69,
73100, Lecce, Italia.
Tel.: +39 3391151222
E-Mail: info@ellelock.com
Registration number with the chamber of commerce:  169069